Terms & Conditions

Terms & Conditions

Terms & Services

The following terms and conditions govern the website of Bats on Delivery Hospitality Pvt Ltd (BDHPL) for ordering our products online and/or for any other purpose. By accessing, browsing and/or using our website, you agree to the following terms and conditions as specified hereunder. If you do not agree to these terms and conditions, you may cease to use this website.

  • Website:
    The information contained in this website is for general purposes only. It should be noted that the contents, products and services available on this website are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind for any purpose, express or implied, about the completeness, accuracy, reliability or availability with respect to the website or the information, products, services or related graphics contained or depicted on the website. Any reliance you place on such information is, therefore, strictly at your own risk. BDHPL does not warrant that any information obtained from or through this website is free from virus or other faults, defects or typographical error.

    BDHPL will not be liable for any costs, damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. BDHPL will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if there is negligence or where BDHPL (or an authorized BDHPL representative) has been advised of the possibility of such damages, or both. The above limitation or exclusion may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages. BDHPL's total liability to you for all losses (including loss of profits or loss of opportunity), damages, and causes of action (in contract, tort (including without limitation, negligence), or otherwise) will not be greater than the amount you paid to access this site (if any).
    This website is not intended to be used for any legal purpose.

  • Registration:
    To enable the client/ customer to place an order from our website, you need to first register yourself online at the website portal by providing details as specified therein, including your name, email address, residential address, telephone number, mobile number, etc. All the communications pertaining to the offers and company updates will be sent to you once you agree to allow the Company to send you such communications, by clicking an appropriate option provided on the website.

  • Password and Security:
    You are required to maintain secrecy about your password which you have entered at the time of subscribing to our website. You will be responsible for all orders that are generated from your account and be held liable for the payment for all such orders.

  • Order:
    Whilst you place an order for any product online from our website, you are first advised to browse our menu displayed on this website and prices therein. If you choose to place an order for our product/s using our website, your order must contain your name, address, email address so that we can process your order.

    Please note that all the prices are exclusive of taxes.. You may receive a confirmation call from our restaurant soon after you place an online order with us to ensure that the information provided by you online is accurate. In case, due to reasons beyond our control, the specific product(s) ordered by you is/are not available or is/are out of stock at the time of processing the order or there is a problem in BDHPL for a specific area or period, in such circumstances, you shall receive a call from the restaurant intimating about such non-availability and we may make an offer to substitute the unavailable product with one of equal value or greater value or even to cancel the order. In case we are unable to contact the client/ customer due to any reason whatsoever on the mobile / landline number of the client/customer registered at the website or as provided by the customer at the time of placing the order, the order shall not be confirmed and accordingly it shall be deemed to be cancelled.BDHPL reserves the right to accept or reject an order, unless the order is confirmed to the customer. In Case an Order is rejected,refund will be processed in 5 working days.

  • Delivery:
    It shall be the responsibility of the customer to ensure that delivery instructions are clear and concise. Once delivered according to instructions, BDHPL will accept no responsibility for any subsequent loss or damage. Though BDHPL shall use its best efforts to meet the scheduled delivery time, however, it does not guarantee these delivery timelines in every case. BDHPL shall not have any liability to client/customer if any part of the client's/customer's order fails to meet in whole or in part the scheduled delivery time. BDHPL reserves the right to refuse to accept any order from any customer beyond the delivery area as mentioned in the website ("delivery area"). Online delivery shall be limited to the delivery area.

  • Warranties:
    Without prejudice to the warranties made hereinabove, BDHPL is not responsible for any food allergies to any person ordering products online or otherwise.BDHPL is also not responsible for any damage caused to our products during transportation. ONCE ORDER IS PLACED IT CANNOT BE CANCELLED AND NO REQUEST OF REFUND OR CANCELLATION WILL BE ENTERTAINED.

  • Intellectual Property Rights:
    The copyright and all other intellectual property rights in the content contained in this website belong to BDHPL and the respective owners thereof. The content on this website may not be used for any commercial purpose without prior written permission of BDHPL  All texts, graphics, logos and other material information on this website are copyright of BDHPL the respective owners thereof and all rights in respect thereof are reserved by them.

    Material from this website may not be copied or distributed, or republished, uploaded, posted, or transmitted in any way, without the prior written consent of BDHPL ; and any other worldwide Web site owned, operated, licensed, or controlled by BDHPL) or any of its related, affiliated, or subsidiary companies (together, "Bats on Delivery") may not be copied or distributed, or republished, uploaded, posted, or transmitted in any way, without the prior written consent of BDHPL.

    You may download one copy of the material on one computer for your personal, non-commercial and home use only, provided that you do not delete or change any copyright, trademark, or other proprietary notices. Modification or use of any materials on the Site for any other purpose may violate BDHPL intellectual property rights. The material on this Site is provided for lawful purposes only. If you download software from our site, the software, including all files, images, contained in or generated by the software, and accompanying data (together, the "Software") are deemed to be licensed to you by BDHPL  No rights and interests in any such material or intellectual property rights shall be transferred to you, but shall remain with BDHPL. You may not resell, decompile, reverse engineer, disassemble, or otherwise convert the Software to a human perceivable form, except to the extent permitted by law.

Disputes and Jurisdiction

All Disputes to Jurisdiction of Gurgaon Courts only.

How to Contact Us

If you have any questions about our BDHPL Internet Privacy Policy, please contact us at:

Bats on Delivery Hospitality Private Limited
1533 Sarswati Kunj, Gurgaon-122003
Operating hours: 7:00 PM to 5:00 AM

Delivery Time: 30-45 Mins (depending upon operating conditions) to a Maximum of 120 mins

Minimum Order : Rs 250
Delivers Charges: Rs 50.

Order Cancellation: Order Once place cannot be Cancelled or modified.
Refund: No Request of refund will be Entertained once you place you place an order on this website.

No Refunds will entertained if customer is dissatisfied with the quality or quantity of various products or services however we always use best ingredients and try our best to serve you in best possible ways.You can always give your feedback on this website or call us on 9910099925

Corporate/Bulk Orders
For corporate/bulk orders discounts please email to [email protected]